SC FIESTA IW SRL with headquarters on Str. Tractorists No. 336, Sat. Mărtinești, Com. Odoreu, County Satu Mare, registered at the Trade Register with no. J30/1165/94 and having the Unique Registration Code: RO 6078173 is the company responsible for managing the ESCAUN.RO website
By accessing this website, the materials and information presented within it, users confirm that they have read, understood and accepted the terms and conditions of use.
If you do not accept these "Terms and Conditions" DO NOT USE this site.
The entire content of the www.eScaun.ro website (images, texts, web graphic elements, scripts and other data) is the property of SC FIESTA IW SRL and its suppliers. All of this content is protected by copyright and intellectual property laws. The use of some of the elements mentioned above without the written consent of SC FIESTA IW SRL is punishable according to the laws in force.
To report problems related to copyright infringement, please use the address: contact@escaun.ro
The website www.eScaun.ro is hosted by the servers of a third company. The company SC FIESTA IW SRL is not responsible for errors that appear on the site due to the server that hosts it or the different types of browsers used to navigate the site.
SC FIEST IW SRL is not responsible for any errors, damages, loss of data, content or nature of external sites accessed via www.eScaun.ro .
SC FIESTA IW SRL guarantees the user limited access, in personal interest, to this site and does not grant him the right to download or modify the site in whole or in part, to reproduce the site in whole or in part, to copy, to to sell/resell or exploit the site in any other way, for commercial purposes or against the interests of SC FIESTA IW SRL, without its written consent.
You agree and accept that we may, without any prior notice, delete or add any information to the Site or discontinue any activity without prior notice. If references are made to other sites, we do not guarantee and/or confirm in any way the type of information you will find on them. Whether or not you visit these sites or consider the information found there is at your discretion.
THE IMAGES OF THE PRODUCTS ON THE WEBSITE ARE FOR PRESENTATION PURPOSES. ALL IMAGES ARE FOR ILLUSTRATIVE PURPOSES AND MAY DIFFER SLIGHTLY IN COLOR FROM THE ORIGINAL.
All prices displayed on this site are expressed in lei (RON) and include VAT and may be modified depending on: changes in customs duties, other taxes levied by the Romanian state or leu/euro and leu/dollar exchange rates.
In using the service, you agree to provide true, correct, current and complete information about yourself as specified in the user registration section and you agree to provide this information correctly and completely.
In the situation where we consider that this obligation is not respected by you, we reserve the right to block your access, for a fixed or indefinite period, to use the service without any prior notification.
In order to make product reviews, it is necessary to use the real name under which the order was placed, thus we reserve the right to delete that review.
SC FIESTA IW SRL assumes no responsibility for printing or display errors regarding prices, features, images, etc. in the event that the price of the product or some characteristics of the product have been incorrectly entered into our databases or displayed incorrectly, and the delivery has not yet been made, our company reserves the right to cancel the delivery of the respective product and notify the customer as soon as possible shortly about the error that occurred.
You can place an order with us through our order form, by email or by phone. After the order, you will receive a proforma invoice detailing the ordered products and personal data. If you notice an error in your order you should contact us immediately. If this does not happen, we understand that you accept the details of the order (prices, products, delivery or billing dates, etc.) as they are written.
Acceptance of an order from us takes place when you are notified by e-mail that the courier company has picked up the package.
When an order is refused, you will be notified by email of the reason for the refusal.
We may refuse an order if:
- we do not have the ordered product in stock. There is a possibility that a product appears in stock on the website, but can be ordered by phone or email. The website is updated periodically and there may be slight inaccuracies regarding the actual stock displayed.
– there was an error related to the price or product description
– you are not eligible to place an order (you are under the legal age, you have placed orders in the past that you did not pick up, etc…)
Some prices may change without notice or may contain operating errors. Our company makes constant efforts to eliminate errors and keep the information accurate.
All promotions carried out by eScaun.ro are valid within the limit of available stock. For the products under promotion we cannot grant an additional discount.
The guarantee is provided on the basis of the tax invoice, the guarantee certificate which must be correctly completed, of the product subject to the guarantee, together with a written mention of the defect. You must present the purchased object with all the accessories with which the product was delivered.
During the warranty period the manufacturer reserves the right to repair or replace the sub-assembly that proves to be defective.
The warranty covers only those defects that appear in the normal operation of the product and does not apply to actions that do not comply with the instructions for use (mechanical impacts, scratches, exceeding the maximum allowed weight, etc.).
The cost of sending the product under warranty to the service unit is borne by the buyer, our company bears the cost of sending the repaired product to the buyer.
The period for resolving the complaint from the date of notification is the one provided by law, the warranty being extended by the duration of the product being repaired.
If the product cannot be repaired, it will be replaced with another product chosen by the buyer, with payment of the price difference.
If the buyer does not want another product, the amount paid for the product is returned to the customer, reduced in proportion to the number of months of use of the product during the 24 months of warranty. (eg: if the product has been used for 6 months, it is returned 6/24 = 75% of the amount initially paid).
What happens if the customer receives a defective / non-compliant product?
SC FIESTA IW SRL asks that all products be checked as soon as you receive them.
You can inform us of any damages or discrepancies within 3 working days of the delivery date.
Any complaint regarding the condition of the products delivered to the buyer will be reported in writing by completing the form on the contact page or to the e-mail address contact@escaun.ro . You will need to provide the invoice number, product name, claimed damage and, where applicable, pictures.
SC FIESTA IW SRL wishes to bring to the customer's attention that the right of return does not apply in the following situations:
- for ordering goods that are made according to the customer's specifications or are clearly adapted to personal needs;
- customized products or those that were made according to your requirements;
- in the case of canceling an order of customized products that have entered the execution process, you will agree to pay the full amount for the respective products;
- products that can be seen to have been used;
- defective products that were damaged after you received them or while returning them;
Who is responsible for paying delivery charges when returning products?
Delivery charges will be the responsibility of the buyer except when the products are damaged, defective or incomplete.
We draw attention to the fact that, if the products whose return is requested have damaged or incomplete packaging, signs of wear, scratches, bumps, electric shocks, missing accessories, we reserve the right to decide to accept the return or to withhold an amount from the value of the product, an amount that will be communicated after the assessment of the damages caused.
How long does it take to get the money back?
In the case of exercising the legal right to return the product, the refund of its value will be made within 30 days at the latest from the return.
The amount refunded and the return conditions do not include shipping costs.
"Customers" or "consumers" are ONLY NATURAL PERSONS. Clients with legal personality do not have the right to unilaterally terminate the contract, the legislation in the field referring only to natural persons.
We will not be liable to any person or company that uses or relies on any inappropriate information or opinions contained on this site.
Likewise, we will not be liable for: any kind of damage (direct, indirect, accidental or not) resulting from the use or inability to use the information presented on the site, any type of errors or omissions in the content that may lead to any kind loss. If you consider that any material on this site, posted by SCFIESTA IW SRL violates copyright or any other rights, please contact us for details at contact@escaun.ro so that we can make an informed decision.
We make no warranty that the products will meet your requirements or that the service will be secure and error-free of any kind.
The service can be interrupted by the administrators of eScaun.ro at any time without prior notice. Force majeure exonerates the party that invokes it under the terms of the law. We are not responsible and cannot be held responsible in any way, directly or indirectly, for any damage and/or problem, of any nature, as a result of the use of our website.
