Terms and conditions

INTRODUCTION TO TERMS AND CONDITIONS

SC FIESTA IW SRL with headquarters on Str. Tractoristilor No. 336, Sat. Mărtinești, Com. Odoreu, Jud. Satu Mare, registered with the Trade Register with no. J30/1165/94 and having the Unique Registration Code: RO 6078173 is the company responsible for administering the ESCAUN.RO website

The company meets the conditions for operating/carrying out the activity classified in the NACE class:

3101 Manufacture of office and shop furniture
3102 Manufacture of kitchen furniture
3109 Manufacture of furniture n.e.c.
3299 Manufacture of other manufactured products n.e.c.
4643 Wholesale of electrical household appliances, radios and televisions
4647 Wholesale of furniture, carpets and lighting equipment
4690 Non-specialized wholesale trade

479 Other retail sale of food in specialized stores
7022 Business and management consultancy activities
1729 Rental and leasing activities of other personal and household goods n.e.c.
7739 Rental and leasing activities of other machinery, equipment and tangible goods n.e.c.
9524 Repair of furniture and household goods
4332 - Joinery and carpentry work
4791 - Retail sale via mail order houses or via the Internet
4939 - Other passenger land transport n.e.c.
6820 - Renting and subletting of own or leased real estate
7739 - Rental and leasing activities of other machinery, equipment and tangible goods n.e.c.

Work location: Märtinesti Village, Odoreu Commune, 336 TRACTORISTILOR Street, Satu Mare County

By accessing this website, the materials and information presented within it, users confirm that they have read, understood and accepted the terms and conditions of use.

If you do not accept these “Terms and Conditions” DO NOT USE this site.

 

Copyright

The entire content of the website www.eScaun.ro (images, texts, web graphics, scripts and other data) is the property of SC FIESTA IW SRL and its suppliers. All this content is protected by the Copyright Law and the laws on intellectual and industrial property. The use of any of the above-mentioned elements without the written consent of SC FIESTA IW SRL is punishable under the laws in force.

To report copyright infringement issues, please use the following address: contact@escaun.ro

 

Responsibilities regarding external links, server, browser

The website www.eScaun.ro is hosted by the servers of a third party company. The company SC FIESTA IW SRL is not responsible for errors occurring on the website due to the server that hosts it or the different types of browsers used to navigate the website.

The company SC FIEST IW SRL is not responsible for any errors, damage, loss of data, content or nature of external sites accessed through www.eScaun.ro .

 

Access to the site

SC FIESTA IW SRL guarantees the user limited access, for personal interest, to this site and does not grant the user the right to download or modify the site in part or in full, to reproduce the site in part or in full, to copy, sell/resell or exploit the site in any other manner, for commercial purposes or contrary to the interests of SC FIESTA IW SRL, without its written consent.

You agree and accept that, without any prior notice, we may delete or add any information on the site or discontinue any activity without prior notice. In the event that references are made to other sites, we do not guarantee and/or confirm in any way the type of information that you will find on them. It remains at your discretion whether or not to visit these sites or take into account the information found there.

THE PRODUCT IMAGES ON THE SITE ARE FOR PRESENTATION ONLY. ALL IMAGES ARE FOR ILLUSTRATIVE PURPOSES ONLY AND MAY DIFFER SLIGHTLY IN COLOR FROM THE ORIGINAL.

All prices displayed on this site are expressed in lei (RON) and include VAT and may be modified depending on: changes in customs duties, other taxes levied by the Romanian state or the leu/euro and leu/dollar exchange rates.

In using the service, you agree to provide true, accurate, current and complete information about yourself, as specified in the user registration section, and you agree to provide this information accurately and completely.

In the event that we consider that this obligation is not respected by you, we reserve the right to block your access, for a fixed or indefinite period, to the use of the service without any prior notice.

To review products, it is necessary to use the real name under which the order was placed, so we reserve the right to delete that review.

 

Typographical errors

SC FIESTA IW SRL does not assume responsibility for printing or display errors regarding prices, features, images, etc. in the event that the product price or some of the product's features have been incorrectly entered into our databases or displayed incorrectly, and the delivery has not yet been made, our company reserves the right to cancel the delivery of the respective product and to notify the customer as soon as possible about the error that has occurred.

 

Placing an order

You can place an order with us through our order form, by email or by phone. After ordering, you will receive a proforma invoice detailing the products ordered and your personal details. If you notice an error in your order, you must contact us immediately. If this does not happen, we understand that you accept the order details (prices, products, delivery or billing dates, etc.) as they are written.

Acceptance of an order from us occurs when you are notified by email that the courier company has picked up the package.

 

Declining an order

When refusing an order, you will be notified by email of the reason for the refusal.

We may refuse an order if:

– we do not have the ordered product in stock. It is possible that a product appears in stock on the site, but is ordered by phone or email. The site is updated at a certain time interval and there may be small inaccuracies regarding the actual stock displayed.

– there was an error related to the price or product description

– you are not eligible to place an order (you are under the legal age, you have made orders in the past that you did not pick up, etc.)

 

Product price

Some prices may change without notice or may contain operating errors. Our company makes constant efforts to eliminate errors and maintain the accuracy of the information.

All promotions carried out by eScaun.ro are valid within the limit of available stock. We cannot grant additional discounts for products on promotion.

 

Product warranty

The warranty is provided based on the tax invoice, the warranty certificate which must be correctly completed, the product that is the subject of the warranty, together with a written mention of the defect. The purchased item must be presented with all the accessories with which the product was delivered.

During the warranty period the manufacturer reserves the right to repair or replace the subassembly that proves to be defective.

The warranty covers only those defects that occur during normal use of the product and does not apply to actions that do not comply with the instructions for use (mechanical impacts, scratches, exceeding the maximum permissible weight, etc.).

The cost of sending the product for which a warranty is granted to the service unit is the responsibility of the buyer, with our company bearing the cost of sending the repaired product to the buyer.

The period for resolving the complaint from the date of notification is that provided by law, the warranty being extended by the duration during which the product was under repair.

If the product cannot be repaired, it will be replaced with another product chosen by the buyer, with payment of the price difference.

If the buyer does not want another product, the customer will be refunded the amount paid for the product, reduced in proportion to the number of months of use of the product within the 24-month warranty period. (e.g. if the product was used for 6 months, 6/24 = 75% of the amount initially paid will be refunded).

 

Return conditions

What happens if the customer receives a defective / non-compliant product?

SC FIESTA IW SRL asks that all products be checked as soon as you receive them.

You can inform us of any damage or discrepancies within 3 business days of the delivery date.

Returns are not accepted for products customized according to the buyer's specifications, in accordance with GEO no. 34/2014, art. 16 letter c .

Any complaint regarding the condition of the products delivered to the buyer will be reported in writing by completing the form on the contact page or to the e-mail address contact@escaun.ro . You will need to provide the invoice number, product name, alleged damages and, where applicable, photos.


SC FIESTA IW SRL wishes to bring to the customer's attention that the right of return does not apply in the following situations:

- for ordering goods that are made to the customer's specifications or are clearly tailored to personal needs;

- personalized products or those that have been made according to your requirements;

- in the event of cancellation of an order for personalized products that have entered the execution process, you will agree to pay the full amount for those products;

- products that are observed to have been used;

- defective products that were damaged after you received them or while returning them;

Who is responsible for paying delivery fees when returning products?

Delivery charges will be the responsibility of the buyer except in cases where the products are damaged, defective or incomplete.

Please note that if the products whose return is requested have damaged or incomplete packaging, signs of wear, scratches, bumps, electric shocks, missing accessories, we reserve the right to decide to accept the return or to withhold an amount from the value of the product, an amount that will be communicated after assessing the damages caused.

How long does it take to get the money back?

In case of exercising the legal right to return the product, the refund of its value will be made within 30 days of return.

The refunded amount and the return conditions do not include shipping costs.

"Customers" or "consumers" are ONLY NATURAL PERSONS. Legally-owned customers do not have the right to unilaterally terminate the contract, as the legislation in this field refers only to natural persons.

 

FINAL NOTE

We will not be liable to any person or company that uses or relies on any non-conforming information or opinions contained on this site.

We will also not be liable for: any kind of damage (direct, indirect, incidental or otherwise) resulting from the use or inability to use the information presented on the site, any type of errors or omissions in the content that may lead to any kind of loss. If you believe that any material on this site, posted by SCFIESTA IW SRL violates copyright or any other rights, please contact us for details at contact@escaun.ro so that we can make an informed decision.

We do not guarantee in any way that the products will meet your requirements or that the service will be secure and free from errors of any kind.

The service may be interrupted by the eScaun.ro administrators at any time without prior notice. Force majeure exempts the party invoking it under the law. We are not responsible and cannot be held liable in any way, directly or indirectly, for any damage and/or problem, of any nature, as a result of using our site.